General Terms & Conditions
The Palms Retreats SL is owned and managed by David & Sue Gosling; NIF: B02639268 Camino del Comendador, La Alqueria, Malaga, Spain
Check in and check out
You can check in from 2PM and check-out is at 11 AM, late check out may be available.
Pre-Payment
Full pre-payment on a credit or debit card is required at the time of booking.
Rooms cannot be transferred without prior notice. We are only able to check in guests who have booked and paid for the room online can produce a valid receipt of payment.
Your Reservation
When your booking is complete you’ll receive an email containing your confirmation number. Please bring this number with you when you check in together with your passport which we have to submit to the Guardia Civil.
If you have booked a room in your name but you do not plan to stay, please tell us the name of the new guest as soon as possible.
Changes, Cancellations and Non-arrivals
Sometimes things do change. If you do need to move the dates of a booking, please contact us on [email protected] / +34 642 65 86 94. Changes are subject to availability of course, but we’ll do our best to help.
If, however you are less than two weeks from your arrival date it is no longer possible to change your booking. From then on, bookings are non-refundable. This means cancelling a booking, not arriving for a booked stay or the hotel’s denial of check-in to a person not accompanied by the person named in the booking will not result in a refund.
Price
You’ll always find the best rates on our website. These are per room, per night and include Value Added Tax at the prevailing rate.
Room Types
Please check the room type you have booked as we have rooms with 2 single beds and also rooms with 1 double bed
Damage
Just like you, we like things looking good. Therefore, we will charge your credit or debit card for any damage done to your room during your stay or for any items that are missing when you leave.
Pets Policy
Unfortunately, pets are not allowed in the resort. We have 3 very friendly dogs though so you can still maintain your puppy cuddle quota every day!
Smoking Policy
All our rooms at The Palms are non-smoking, there will be a cleaning fee of €150 if smoking has taken place in a room. The only area where smoking is permitted is in The Olive Bar
General
Your contract is with David & Sue Gosling; NIF: B02639268 Camino del Comendador, La Alqueria, Malaga, Spain
Please read our T&C’s carefully as you will be bound by them.
Website Payment
All transactions and credit card details entered on the website are entered on a secured page and transferred using SSL.
Who we are
Our website address is: https://thepalmsresortspain.com.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
When you complete a contact form we will only email you to reply to the form or to answer questions from the form. We will not add your data to any other database unless you opted in for a newsletter on the form.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use Google Analytics, Facebook Analytics and Hotjar Analytics. None of these give us personal information that we can link to you, but all of them track what you do online, even after you left our website so we can serve you advertisement at a later stage.
Who we share your data with
We don’t share your data with anyone else.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
Your contact information will not be used for anything other than to make your booking. We do not share this information with anyone else.
You can contact us on:
Finca Del Caballo
Camino del Acebuchal
La Alquería 29120
Malaga
Spain
EN: +44 7795 841133 / +44 7811 229701
ES: +34 642 65 86 94
Additional information
How we protect your data
We don’t share your data. Your data is kept in our email programs and if you opted in, will also be used in a mailshot.
What data breach procedures we have in place
If our data gets breached, then we will notify you immediately
What third parties we receive data from
We don’t receive data from third parties
What automated decision making and/or profiling we do with user data
We don’t use automatic decision making tools